Support
If you need help with installation, pairing, entitlement, or connection issues, start with the setup and FAQ pages. If you still need help, contact MTG Softworks.
Troubleshooting
Host not found
- Make sure the Windows host is open.
- Confirm both devices are on the same network.
- Try manual IP entry if discovery is empty.
Connected but no image yet
- Wait a few seconds for startup recovery.
- Use Request Keyframe from the session screen.
- Check that the host is not being blocked by firewall rules.
USB route not working
- Try Wi-Fi first.
- Reconnect the cable.
- Confirm ADB-based routing is available in the environment.
Audio is unavailable
- Some host/runtime paths may not provide usable audio.
- If audio is unsupported on the current host path, the app may disable it automatically.
Session feels degraded
- Reduce quality settings.
- Move closer to the router or use a cleaner Wi-Fi environment.
- Try USB convenience routing if available.